Privacy Policy

Last updated: November 21, 2025

1. Information We Collect

A. Personal and Clinic Information

When you register or use Bixana, we collect:

Name, email, phone number
Clinic name, address, and NPI or license information
Payment and billing details (for paid plans)

B. Patient Data

You may upload or generate data on your patients, including:

Appointments, forms, treatment plans
Messages and consents
Eligibility and insurance details

C. Technical Data

We collect metadata like:

Device/browser info
Log data (IP address, timestamps)
Usage metrics for analytics

2. How We Use Your Information

We use the collected data to:

Provide, maintain, and improve our services
Respond to support inquiries
Send important service notifications
Ensure security and compliance
Offer updates and new features (marketing, if consented)

3. Data Sharing and Disclosure

We do not sell your personal or patient data. We may share limited information:

With trusted vendors (e.g., cloud storage, SMS providers)
When required by law or legal process
To protect Bixana's rights or prevent fraud

4. HIPAA & Data Security

Bixana is designed with HIPAA-compliant features and encryption standards.
You are responsible for properly using the platform in compliance with HIPAA regulations.
We offer secure data storage and access controls.

5. User Rights

You have the right to:

Access, modify, or delete your account information
Request deletion of patient data (with appropriate permissions)
Opt out of non-essential communications

6. Data Retention

We retain data as long as necessary to deliver services or comply with legal obligations. Upon account termination, data may be deleted per our retention policy.

7. Children's Privacy

Bixana is not intended for use by individuals under 18 without proper authorization.

8. Policy Updates

We may update this policy from time to time. Any material changes will be communicated via email or in-app notifications.